App Control: Host Package Installer Times Out With Logs Showing Successful Install
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App Control: Host Package Installer Times Out With Logs Showing Successful Install

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Article ID: 287018

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Host Package Install hangs on "Install is running. Please Wait..."
  • Parity Server\Support has a HostPackageInstaller log showing a success
  • Install times out after 15-20 minutes

Environment

  • App Control┬áServer: All Supported Versions

Cause

The service account is not a local administrator

Resolution

  1. Add the service account to the local administrative group
  2. Re-run the host package installer