App Control: Error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"
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App Control: Error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"

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Article ID: 287014

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Event Viewer - Application log shows error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"
  • Error: "Http Error 503. The service is unavailable" when trying to load the console

Environment

  • App Control┬áServer: All Supported Versions
  • Microsoft Windows Server: All Supported Versions

Cause

Multiple Web Servers within IIS

Resolution

Move the App Control Server installation to it's own IIS Web Server per OER/Server Installation Guide
App Control Server should use dedicated resources

Additional Information

https://support.microsoft.com/en-us/help/3151973/iis-shared-configuration-feature-requires-all-servers-to-run-the-same