App Control: Error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Event Viewer - Application log shows error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"
• Error: "Http Error 503. The service is unavailable" when trying to load the console

Environment

• App Control Server: All Supported Versions
• Microsoft Windows Server: All Supported Versions

Cause

Multiple Web Servers within IIS

Resolution

Move the App Control Server installation to it's own IIS Web Server per OER/Server Installation Guide
App Control Server should use dedicated resources

Additional Information

https://support.microsoft.com/en-us/help/3151973/iis-shared-configuration-feature-requires-all-servers-to-run-the-same