Console Could Not Be Deployed on IIS. Please Re-Install IIS and Try Again

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

When installing the App Control Server, an error is received similar to:

Carbon Black App Control Console could not be deployed on IIS. Please re-install IIS and try again. Exiting App Control server Installation

Environment

• App Control Server: All Supported Versions
• Microsoft Windows Server: All Supported Versions

Cause

Possible causes may include:

• Invalid characters in Service Account password.
• If another webserver exists with the same name or id, IIS will refuse the new creation as a duplicate
• Corrupt IIS install

Resolution

1. If the Service Account password contains special characters
   • Change the Service Account password to remove any special characters and re-attempt the install
   • Install App Control Server 8.11.2 or Higher which fixes the IIS Install issue with special characters
2. Delete any existing Parity Web Console website:
   1. Launch IIS Management Console
   2. Expand Sites
   3. Delete Parity Web Console or Default Web Site (if exists)
   4. Use an administrative command prompt to issue:

      C:\Windows\system32\inetsrv\AppCmd.exe delete backup "PARITY_HISTORY"

   5. Re-attempt the install.
3. If the issue persists, fully reinstall IIS.

Additional Information

If the ServerInstall-TIMESTAMP.log contains the 'Return Code: 255 on execution of' iis7_deploy.bat it is likely the issue with special characters in the password