App Control: Server Service Crashing After Changing Installation Directory
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Article ID: 287012
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Console Unavailable after changing installation directory
Event Viewer shows CB Protection Server service is terminating
Procmon capture shows Parityserver.exe process trying to create files in the wrong directory and receiving "Path not found" result
Error in serverlog.bt9 file similar to: "CLStorage::SerializeConfigListToFile: Failed to delete temp cl file: d:\Program Files (x86)\Bit9\Parity Server\configxml"
Environment
App Control Server: All Supported Versions
Microsoft Windows: All Supported Versions
Cause
Configurations in the database are pointing to the wrong directory
Resolution
Run query to confirm directory is incorrectly set:
use das;
select * from dbo.shepherd_configs with (nolock)
where value like '%server%'
order by name
Confirm value of "hostPackagesFolder", ArchivedEventsFolder, "ManifestDirectory", and "publishersFolder" are all pointing to the correct directory
If incorrect, run query:
EXEC dbo.UpdateShepherdConfig 'hostPackagesFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'ArchivedEventsFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'manifestDirectory','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'publishersFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.