App Control: Server Service Crashing After Changing Installation Directory

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Console Unavailable after changing installation directory
• Event Viewer shows CB Protection Server service is terminating
• Procmon capture shows Parityserver.exe process trying to create files in the wrong directory and receiving "Path not found" result
• Error in serverlog.bt9 file similar to: "CLStorage::SerializeConfigListToFile: Failed to delete temp cl file: d:\Program Files (x86)\Bit9\Parity Server\configxml"

Environment

• App Control Server: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

Configurations in the database are pointing to the wrong directory

Resolution

1. Run query to confirm directory is incorrectly set:

   use das;
   select * from dbo.shepherd_configs with (nolock)
   where value like '%server%'
   order by name

2. Confirm value of "hostPackagesFolder", ArchivedEventsFolder, "ManifestDirectory", and "publishersFolder" are all pointing to the correct directory
3. If incorrect, run query:

   EXEC dbo.UpdateShepherdConfig 'hostPackagesFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\'  -- Replace D:\Program Files (x86).. with correct drive and path.
   EXEC dbo.UpdateShepherdConfig 'ArchivedEventsFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\'  -- Replace D:\Program Files (x86).. with correct drive and path.
   EXEC dbo.UpdateShepherdConfig 'manifestDirectory','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\'  -- Replace D:\Program Files (x86).. with correct drive and path.
   EXEC dbo.UpdateShepherdConfig 'publishersFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\'  -- Replace D:\Program Files (x86).. with correct drive and path.