App Control: Rules Installer Fails To Install On New Server Build
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Article ID: 287011
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Rules installer fails to install with following shown in the installer log:
----- Welcome to the Cb Protection Rules Installer for version 1.8.22 -----
**WARNING** Make sure that you are running the installer as the configured service account (if applicable).
Log file is being generated in C:\Users\svcCBAC\AppData\Local\Temp\RulesInstaller-2021-05-19-184202.log
----- Beginning Rules Installer Pre-Installation Checks... -----
Install Location is C:\Program Files (x86)\Bit9
Server Version is
Server Version Full is
Could not detect existing build version number for validation. Aborting!
ERROR: (FAILURE) Rules Installer could not validate Pre-Installation checks. Aborting!
Environment
App Control Server: 8.6 and Higher
Cause
Registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Bit9\Parity Server\ProductVersion" is missing.
Resolution
Uninstall and reinstall App Control Server: https://community.carbonblack.com/t5/Documentation-Downloads/Carbon-Black-App-Control-Server-Installation-Guide-v8-6/ta-p/99699