How to Get Support and Assistance With the Carbon Black API
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How to Get Support and Assistance With the Carbon Black API

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Article ID: 287006

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection) Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter) Carbon Black EDR (formerly Cb Response)

Issue/Introduction

How can I access support or assistance with Carbon Black Product APIs?

Environment

  • Carbon Black Cloud Console: All supported versions
  • App Control Console: All supported versions
  • EDR Console: All supported versions

Resolution

VMware Carbon Black customers are encouraged to:

Additional Information

  • The VMware Carbon Black Developer Relations team won't write the API scripts for customer use but may be able to assist with questions.
  • Writing API scripts and/or supporting the API functionality for customer written scripts falls outside of the scope of VMware Carbon Black Support
  • If a defect with the API functionality is discovered, please open a support case and provide context.