CB Protection: Emails Sent After Resolution of Alert Event

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

After resolving the root cause of an alert, alert e-mails are still being sent from the console.

Environment

CB Protection Console: All Supported Versions

Cause

This occurs when an alert is configured to send reminder e-mails and the alert is not manual reset from the console.

Resolution

To stop the e-mails the alert will need to be reset:

1. In the console navigate to Tools > Alerts
2. Locate the relevant alert and click "Reset"