CB Protection: Server Address listed as NONE after server upgrade

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Server Address on the System Configuration > General tab shows as NONE
• API errors making some pages inaccessible 
• Updating the Server Address results in a "Something Went Wrong" error message

Environment

App Control Server: 8.0 and Higher

Cause

The IP Address field is missing in the Parity.ini file. 

Resolution

1. Temporarily stop the App Control server and agent services. 
2. Back up a copy of C:\Program Files (x86)\Bit9\Parity Console\WebUI\Include\Parity.ini in case its needed in the future
3. Modify the file C:\Program Files (x86)\Bit9\Parity Console\WebUI\Include\Parity.ini
4. Verify that the Server Info is listed as:

   [ServerInfo]
   protocol=http
   endpoint=127.0.0.1:41001
   IP Address=FQDN of Server
   Port=41002
   Parity Version=INSTALLED VERSION
   path="C:\Program Files (x86)\Bit9\Parity Server"

5. Save the parity.ini file
6. Start the App Control Server and Agent services