CB Response: Admin gets logged out of UI when opening any alert in Alert Triage page.
search cancel

CB Response: Admin gets logged out of UI when opening any alert in Alert Triage page.

book

Article ID: 286865

calendar_today

Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Admin gets logged out of UI when opening any alert in Alert Triage page.

Environment

  • CB┬áResponse Server: 6.0.1 and Higher

Cause

  • Admin gets logged out of UI when opening any alert in Alert Triage page
  • Occurs on a cluster
  • /var/log/cb/nginx/access.log on the master shows no activity from the browser host
  • /var/log/cb/nginx/access.log on the minion shows a browser connection
  • Also seeing 403 permission errors on several other pages

Resolution

The browser URL to the UI was going to a minion in the cluster rather than the master.
It was fixed by changing to the master.