Workload: Error ' Invalid username or password or password has expired' at login but same credentials work for ssh to appliance IP

Products

• Carbon Black Cloud Workload

Issue/Introduction

• Error ' Invalid username or password or password has expired' occurs at login
• Same username and password work when used to ssh to appliance ip

Environment

Carbon Black Cloud Workload Appliance: All Versions

Resolution

1. ssh to appliance VM using below command

• ssh admin@<appliance-ip>

2. Change the user to root user using below command

• su

3. Run below commands to adjust the PAM file settings

• chmod 644 /etc/security/access.conf
• /bin/bash -c /opt/vmware/cwp/bin/fix-pam-auth.sh
• systemctl restart cwp-access-control-service.service

4. Retry login to appliance UI