How to Collect a HAR File and HTTP Error Logs Using Safari

Products

• Carbon Black App Control (formerly Cb Protection)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Capture diagnostic logs from a web browser for UI troubleshooting using Safari

Environment

• Apple Safari: All Supported Versions

Resolution

1. Open Safari
2. Browse to the URL in question
3. Confirm that the "Develop" menu is visible at the top of the window
   • If the "Develop" menu is not visible then go to Safari > Preferences > Advanced > check the box, "Show Develop Menu in menu bar" 
4. Navigate to Develop > Show Web Inspector
5. Refresh the page to start capturing traffic
6. Reproduce the issue
7. Control + click on the resource in question and click "Export HAR"
8. Check for and save HTTP Error details
   1. For any errors observed above, note the Request URL and HTTP error number (4## or 5##)
   2. Select the Console tab
   3. Locate the error number tied to the Request URL
   4. Right-click matching error and click "Save As..."
   5. Set name of file, including at least HTTP error number, and save file to your computer

      Example
      Original filename: defense-prod05.conferdeploy.net-1646930859819.log
      
      Updated filename: 400_defense-prod05.conferdeploy.net-1646930859819.log

9. Attach the HAR file and HTTP Error file to the case, or use CB Vault if the file is larger than 25 MB

Additional Information

• The "Show Web Inspector" option will not be available until the user browses beyond Safari's home page.
• All credentials and session cookies within a HAR file should be removed before sharing with Carbon Black
  • The HAR file is a text file, it can be opened in a text editor and searched for the SESSION cookie value and replaced with <REDACTED>
  • This can also be done for passwords and API tokens if they were part of the recording
  • It's also recommended to logout from the Carbon Black session after recording a HAR session. This is a precaution that should invalidate session IDs if any were missed.
• HAR Files under 25 MB can be attached directly to a Carbon Black Technical Support case. 
• Files larger than 25 MB should be uploaded to CB Vault.