App Control: Console Not Displaying Correct Policy & Enforcement Levels

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• If a new install, the Agent may not show as fully initialized or synchronized in the console
• OS Information will incorrectly display different version in the console (Windows 2019, Windows 2016, Windows 10)
• Policy moves or Policy changes will not be reflected/updated in the console
• Running dascli status command on the local device shows that any Policy move or change (resulting in a CL Update) has in fact taken place

Environment

• App Control Console: 8.6.x and below
• App Control Agent: 8.6.x and below
• Microsoft Windows Server 2022
• Microsoft Windows 11

Cause

There is a known incompatibility in the user interface of Console version 8.6.x when managing the Agents on Windows 11/Windows Server 2022.

Resolution

Both steps below will need to be completed in order to have full resolution

• Upgrade Server to version 8.7.0 or higher.
• Upgrade Agent to version 8.7.2 or higher.

Additional Information

• This is a UI related issue, as the Agent itself will still accept the changes made from the console, but it makes administration of the device and the greater console environment difficult to navigate.
• If you see this issue, we recommend to upgrade both Server and Agent as mentioned above