Upgrade the Operating System of an App Control Server

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Steps to upgrade the Operating System of the application server hosting the App Control Server software.

Environment

• App Control Server: All Supported Versions
• Microsoft Windows Server: All Supported Versions
• Microsoft IIS: All Supported Versions

Resolution

1. Make full backups of:
   • App Control DAS database
   • Agent Communication Certificate
   • IIS Certificate
2. If an Agent is installed on the application server, move it to a Disabled Policy.
3. Uninstall the App Control Server software.
4. Uninstall IIS.
5. Upgrade the Operating System.
6. Install IIS following the Common Requirements guidance of the Operating Environment Requirements.
7. Log in as the Carbon Black App Control Service Account and install App Control:
   • It's recommended to install the same App Control Server version that was in use before the OS upgrade.
   • When prompted, choose "Use Existing Database".
   • When prompted, use the Certificates stored in the database.
8. Verify the ability to log in to the Console.
9. Verify the Agents are connecting.