App Control: HTTP Error 503. The Service Is Unavailable
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App Control: HTTP Error 503. The Service Is Unavailable

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Article ID: 286741

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Console inaccessible
  • Message displayed on Web Page: HTTP Error 503. The service is unavailable

Environment

  • App Control Console: All Supported Versions
  • IIS Manager: All Supported Versions

Cause

The user account (username and/or password) for the Application Pool is incorrect

Resolution

  1. Log in to the application server as the Carbon Black Service Account.
  2. Launch IIS Manager > Server Name > Application Pools.
  3. Right click DefaultAppPool > Advanced Settings > Process Model > Identity and change to match the Carbon Black Service Account.
  4. Right click AppCDownloads > Advanced Settings > Process Model > Identity and change to match the Carbon Black Service Account. (Server 8.10.2+)
  5. Use an administrative command prompt to issue the command:
    iisreset
  6. Restart the Carbon Black App Control Server and Carbon Black App Control Reporter services.
  7. Verify the Console is accessible.