App Control: How to Resend Policy Rules to an Agent

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To resend all Policy Rules to an Agent.

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions

Resolution

1. Log in to the App Control Console and navigate to Assets > Computers.
2. Check the box next to the relevant Computer and choose Action > Resend all Policy Rules

Additional Information

• To confirm rules have been passed to Agent(s), open Internal Events view in following URL: https://<app_control_servernam>/support.php
• 'Internal Agent Information' event will show successful upload of CL
• If 'Failed configlist file import' is received, example below, this indicates that port 443 is blocked:

Internal error reported from 'APPCONTROL-SERVERNAME': Failed configlist file import Location[https://appcontrol-servername/hostpkg/pkg.php?pkg=configlistwithdeleteditems.xml.egk]: Error[Failed to obtain CL file[https://appcontrol-servername/hostpkg/pkg.php?pkg=configlistwithdeleteditems.xml.egk]: Error[WinHttpSendRequest Error[12002:]]] Attempt[1].