App Control: How to Resend Policy Rules to an Agent
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App Control: How to Resend Policy Rules to an Agent


Article ID: 286736


Updated On:


Carbon Black App Control (formerly Cb Protection)


To resend all Policy Rules to an Agent.


  • App Control Server: All Supported Versions
  • App Control Agent: All Supported Versions


  1. Log in to the App Control Console and navigate to Assets > Computers.
  2. Check the box next to the relevant Computer and choose Action > Resend all Policy Rules

Additional Information

  • To confirm rules have been passed to Agent(s), open Internal Events view in following URL: https://<app_control_servernam>/support.php
  • 'Internal Agent Information' event will show successful upload of CL
  • If 'Failed configlist file import' is received, example below, this indicates that port 443 is blocked:
Internal error reported from 'APPCONTROL-SERVERNAME': Failed configlist file import Location[https://appcontrol-servername/hostpkg/pkg.php?pkg=configlistwithdeleteditems.xml.egk]: Error[Failed to obtain CL file[https://appcontrol-servername/hostpkg/pkg.php?pkg=configlistwithdeleteditems.xml.egk]: Error[WinHttpSendRequest Error[12002:]]] Attempt[1].