Upgrade the SQL Server Software
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Upgrade the SQL Server Software


Article ID: 286734


Updated On:


Carbon Black App Control (formerly Cb Protection)


Steps to upgrade the SQL Server currently hosting an App Control database.


  • App Control Server: All Supported Versions
  • Microsoft Windows Server: All Supported Versions
  • Microsoft SQL Server: All Supported Versions


  1. If an Agent is installed on the SQL Server, first move it into Local Approval.
  2. Stop the App Control Server & Reporter services and temporarily set them to Startup type: Disabled.
  3. Make a full backup of the DAS database.
  4. If the server is a VM, taking a snapshot to revert back to could be useful.
  5. Upgrade the SQL Server Instance.
  6. Once upgrade is complete, verify the DAS database is still attached and online.
    • If database is not, restore the DAS database from the backup you took before the upgrade.
  7. Start the App Control Server & App Control Reporter services and set the Startup type of each to: Automatic.
  8. Log in to the Console and verify functionality.

Additional Information

  • Check the Operating Environment Requirements documentation to verify which SQL Server versions are supported.
  • The latest updates for Microsoft SQL Server can be found here.
  • App Control Server does require the latest Cumulative Update (includes functional and security fixes), rather than the GDR (security fixes only).
  • While adjusting the Agent Enforcement Level is not required, it may be helpful as your Console will be unavailable for Approvals/adjustments while the upgrade is occurring.
  • If you are finding errors after the upgrade, please open a support ticket for assistance.