App Control: Active Directory Logins Fail After Recent Server Upgrade
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App Control: Active Directory Logins Fail After Recent Server Upgrade

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Article ID: 286722

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Trying to login to App Control Console with AD login fails with
"An error accessing Active Directory prevented login"
"The user name or password you entered is incorrect"

Environment

  • App Control Server: All Supported Versions

Cause

This error message stems from the logins for the AD User Role Mappings not being connected with their full Distinguished Name after upgrading the server

Resolution

  1. Log in to Console and navigate to Configuration (gear icon) > Login Accounts > User Role Mappings.
  2. Edit each mapping rule > search for and select the appropriate AD folder/group for each user > Save it.

Additional Information