App Control: How to Regenerate the CDC Activation Key

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

The currently active Carbon Black File Reputation (CDC) Key needs to be replaced.

Environment

• App Control Server: All Supported Versions
• Microsoft SQL Server: All Supported Versions

Cause

When the App Control server is activated with the CDC a key is generated, that marks your server as a unique connection. If this key needs to be converted from an Evaluation License, or a clone of the server is running with the same key, a new one may need to be generated.

Resolution

1. Log in to the application server as the Carbon Black Service Account.
2. Stop the App Control Server and App Control Reporter services.
3. Using SQL Server Management Studio execute the following:

   use das;
   EXEC dbo.UpdateShepherdConfig 'ActivationVerified', 'false'
   EXEC dbo.UpdateShepherdConfig 'ActivationState', '0'
   DELETE FROM dbo.shepherd_configs WHERE NAME IN ('ActivationKey')

4. Start the App Control Server and App Control Reporter services.
5. Log in to the Console and navigate to the gear icon > System Configuration > Licensing
6. Enter in the new Activation Key and click Activate.

Additional Information

• Please do not make any changes to the DAS database while the services are running.
• If a new key is needed for activation please reach out for assistance.