App Control: How to Regenerate the CDC Activation Key
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Article ID: 286711
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
The currently active Carbon Black File Reputation (CDC) Key needs to be replaced.
Environment
App Control Server: All Supported Versions
Microsoft SQL Server: All Supported Versions
Cause
When the App Control server is activated with the CDC a key is generated, that marks your server as a unique connection. If this key needs to be converted from an Evaluation License, or a clone of the server is running with the same key, a new one may need to be generated.
Resolution
Log in to the application server as the Carbon Black Service Account.
Stop the App Control Server and App Control Reporter services.
Using SQL Server Management Studio execute the following:
use das;
EXEC dbo.UpdateShepherdConfig 'ActivationVerified', 'false'
EXEC dbo.UpdateShepherdConfig 'ActivationState', '0'
DELETE FROM dbo.shepherd_configs WHERE NAME IN ('ActivationKey')
Start the App Control Server and App Control Reporter services.
Log in to the Console and navigate to the gear icon > System Configuration > Licensing
Enter in the new Activation Key and click Activate.
Additional Information
Please do not make any changes to the DAS database while the services are running.
If a new key is needed for activation please reach out for assistance.