Console Unavailable "Your demo of Carbon Black App Control has expired"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Unable to log in to the Console with message:
Your demo of Carbon Black App Control has expired.

Environment

• App Control Console: All Supported Versions

Cause

Server License has expired.

Resolution

1. Log in to the Broadcom Support Portal and download your current Server License.
2. Import the updated license via SQL.

If the issue persists after importing the updated license:

1. Collect the latest Server Historical Logs (locally).
2. Collect the latest Database Performance Logs.
3. Open a case with Support and provide the captured logs.

Additional Information

• If the App Control Server License has not changed (or is not an expired Trial/Demo License) verify the permissions for the MachineKeys folder.
• If any issues are encountered while downloading or locating the Server License:
  • Open a Non-technical Case for License Related Issues and/or contact Global Customer Assistance.
  • The Serial Number and/or CDC Activation Key are not the Server License
  • The License Key is a very long & encoded string