Console Unavailable "Your demo of Carbon Black App Control has expired"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Unable to log in to the Console with message:
Your demo of Carbon Black App Control has expired. Contact Carbon Black support to purchase a copy.

Environment

• App Control Console: All Supported Versions

Cause

Server License has expired.

Resolution

1. Request a new license file from your Carbon Black Account Representative.
2. Import the updated license via SQL or on Service Start.

If the issue persists after importing the updated license:

1. Collect the latest Server Historical Logs (locally).
2. Collect the latest Database Performance Logs.
3. Open a case with Support and provide the captured logs.

Additional Information

If the App Control Server License has not changed (or is not an expired Trial/Demo License) verify the permissions for the MachineKeys folder. If the issue persists, open a case with Support.