App Control: Console Unavailable "Your demo of Carbon Black App Control has expired"
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App Control: Console Unavailable "Your demo of Carbon Black App Control has expired"

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Article ID: 286702

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Unable to log into the App Control console with message "Your demo of Carbon Black App Control has expired. Contact Carbon Black support to purchase a copy."

Environment

  • App Control Console:  All Supported Versions

Cause

Server license has expired

Resolution

  1. Request a new license file from your Carbon Black account representative 
  2. Rename the file to 'license.lic' and drop it into this folder - C:\Program Files (x86)\Bit9\Parity Server
  3. Restart the App Control Server service, it should consume the license file upon restart
  4. Verify it has processed by checking that the file has disappeared from the folder

Additional Information

If an Agent is installed on the application server, temporarily disable Tamper Protection.