Health Check FailureId[625]: Agent Was Installed Using a Per-User Installation

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Agent is failing Health Checks with:

  Carbon Black App Control Agent detected a problem: The Agent was installed using a per-user installation context which is not supported. Please reinstall with ALLUSERS=1

• In some instances the Agent may also be generating FailureId[1010].

Environment

• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

• This Health Check is designed to validate the Installation Context of the Agent is per-machine.
  • Windows Installer can install a package on a computer into two Installation Contexts (per-machine and per-user).
• The Agent has found evidence the Installation Context is per-user.
  • This is most commonly caused by registry keys being left behind due to a "Best Effort Upgrade" by the Windows Installer.

Resolution

1. Follow the steps to complete the Agent Registry Cleanup of old keys/paths left behind from previous versions.
2. If the issue persists, and
   • Is happening on a single machine, a full Agent uninstall and reinstall may be required.
   • Is happening on multiple machines, open a case with Support and provide the Agent Historical Logs.

Additional Information

• As a temporary workaround, a Health Check Exclusion could be added for:

  *The agent was installed using a per-user installation*