App Control: Agent 8.7.2 Health Check Alert "The agent was installed using a per-user installation context. Please reinstall with ALLUSERS=1"
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App Control: Agent 8.7.2 Health Check Alert "The agent was installed using a per-user installation context. Please reinstall with ALLUSERS=1"

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Article ID: 286677

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Agent was recently upgraded to 8.7.2
  • Agent has previously been upgraded from 7.x
  • Agent Health Check Event:
Carbon Black App Control Agent detected a problem: The agent was installed using a per-user installation context which is not supported. Please reinstall with ALLUSERS=1

Environment

  • App Control Agent: 8.7.2

Cause

  • Older versions 7.x and earlier allowed per-user installation
  • Newer versions 8.x would block per-user installation and allow only per-machine install (ALLUSERS=1), but this is for new installs only
  • On an upgrade the agent skips the "per-user installation" check which results in the health check alert displayed

Resolution

This issue was tracked under EP-15311 and resolved with the release of Agent version 8.7.6. Upgrading to Agent version 8.7.6 or higher will resolve the Health Check. The Engineering Team did determine that this Health Check has no operational or security impact on the Agent.

Additional Information

As a temporary workaround, a Health Check Exclusion could be added for:
*The agent was installed using a per-user installation*