App Control: Health Check Id 595 "Carbon Black App Control Agent is allowed to be stopped"
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App Control: Health Check Id 595 "Carbon Black App Control Agent is allowed to be stopped"

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Article ID: 286676

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

What causes the Health Check for FailureId[595]
Carbon Black App Control Agent is allowed to be stopped Reasons [0008:UpgradeAllowed]

Environment

  • App Control Console: All Supported Versions
  • App Control¬†Agent:¬†All Supported Versions

Resolution

This failure is due to an Agent Config designed for Agent Upgrades via third party tools (SCCM) being enabled. If Agent Upgrades are not taking place it is recommended to disable this Agent Config:
  1. Log in to the Console and navigate to https://ServerAddress/agent_config.php
  2. Add a filter > Value > contains: allow_upgrade > Apply.
  3. Edit (pencil icon) the relevant Agent Config and either disable it or change the Value to:
    allow_upgrade=0
  4. Verify the Agent receives the change, then run a new Health Check.

Additional Information