App Control: CB Collective Defense Cloud is Unavailable Alert Triggering Since Nov 18th
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App Control: CB Collective Defense Cloud is Unavailable Alert Triggering Since Nov 18th

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Article ID: 286669

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • The alert "CB Collective Defense Cloud Unavailable Alert" has been triggering since Nov 18th
  • The reputation sync is bellow 100% (System Configuration > Licensing tab)
  • Reporter log shows multiple errors:
2023-11-20 07:33:02,043 [ 5] ERROR TaskExecuter              - Cb Threat Intel task - Cb Reputation Service - error logged and service resuming operation.

Environment

App Control Server: All Supported Versions

Cause

The issue was caused by maintenance work on the CB reputation database which, initially, was not expected to cause reputation sync errors. The maintenance is now complete.

Resolution

This was a CB Defense Cloud backend issue which has been resolved now. No further action is needed.

Additional Information

To check if the CB reputation services are accessible please check the following KB HERE