File Explorer Hangs or Freezes After Agent Upgrade to 8.7.x

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

After upgrading to Agent version 8.7.0 - 8.7.6 one (or several) symptoms are encountered, including:

• File Explorer takes several minutes to open or load a window
• Outlook performance/search is very slow
• Windows search is very slow

Environment

• App Control Agent: 8.7.0 - 8.7.6
• Microsoft Windows: All Supported Versions

Cause

The root cause for this was an interoperability issue between the Agent and SearchIndexer.exe.

Resolution

This issue was tracked under EP-15392 and resolved with the release of Agent version 8.7.8. Upgrading will resolve the issue.