App Control: Rules and Agent Installer Fails Due to Product Version
book
Article ID: 286653
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Can not install Rules or Agent version after Server upgrade.
Installer Logs:
Error: App Control Server version of 8.X is NOT valid for installing.
Error: Please update your server to at least version 8.1.4.70
Environment
- App Control Server: All Supported Versions
- Microsoft Windows: All Supported Versions
Cause
The server version in the registry is different than the actual version
Resolution
- Confirm what it is the Server version installed in console
- Confirm and manually change the following registry key values
HKLM\SOFTWARE\Bit9\Parity Server\ProductVersion
HKLM\SOFTWARE\Bit9\Parity Server\ProductVersionFull
Feedback
thumb_up
Yes
thumb_down
No