App Control: SOAP Error After Updating Computer Template
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App Control: SOAP Error After Updating Computer Template

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Article ID: 286643

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Error Message: "Network error while trying to communicate with Carbon Black App Control Server Error: Error fetching http headers"
  • PHP error log show following error: SOAP error calling EditHostTemplate: Error Fetching http headers Source: C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\SOAPUtil.php:69 Request URI: /host-details.php

Environment

  • App Control Server: Version 8.5.2

Cause

This issue has been identified as product defect EP-11753 and was fixed with the release of Server version 8.6.0.

Resolution

Workaround:
  1. Go to the template to rename
  2. Under "Template Settings" change the "Clone Clean up" field to "Based on Time" parameter
  3. This will work around the problem until a permanent fix is available