App Control: Server Service Fails to Start with Error 14001
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App Control: Server Service Fails to Start with Error 14001


Article ID: 286632


Updated On:


Carbon Black App Control (formerly Cb Protection)


  • App Control Server service fails to start with the error message:
    Windows Could not start the App Control Server service on Local Computer.
    Error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
  • ParityServer.exe.Config file is empty
  • Windows Application Events show an XML formatting error on the ParityServer.exe.Config file
  • Windows Application Events show a SidebySide load error:
    Activation context generation failed for "PATH\Parity Server\ParityServer.exe".Error in manifest or policy file "PATH\Parity Server\ParityServer.exe.Config" on line 0. Invalid Xml syntax.



  • App Control Server: All Supported Versions


During the creation or update of the ParityServer.exe.Config file, it was corrupted. 


  1. Navigate to C:\Program Files (x86)\Bit9\Parity Server\
  2. Delete the ParityServer.exe.Config file. 
  3. Start the App Control Server service. 

Additional Information

  • Please make sure to not delete any of the similarly named files, such as the ParityServer.config or ParityServer.exe files. 
  • If the application server is protected by an Agent, you may need to first fully disable the Agent via the command line.