App Control: Server Service Fails to Start with Error 14001
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Article ID: 286632
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
App Control Server service fails to start with the error message:
Windows Could not start the App Control Server service on Local Computer.
Error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
ParityServer.exe.Config file is empty
Windows Application Events show an XML formatting error on the ParityServer.exe.Config file
Windows Application Events show a SidebySide load error:
Activation context generation failed for "PATH\Parity Server\ParityServer.exe".Error in manifest or policy file "PATH\Parity Server\ParityServer.exe.Config" on line 0. Invalid Xml syntax.
Environment
App Control Server: All Supported Versions
Cause
During the creation or update of the ParityServer.exe.Config file, it was corrupted.
Resolution
Navigate to C:\Program Files (x86)\Bit9\Parity Server\
Delete the ParityServer.exe.Config file.
Start the App Control Server service.
Additional Information
Please make sure to not delete any of the similarly named files, such as the ParityServer.config or ParityServer.exe files.