Chrome Updater Not Working

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Chrome Updater (Rules > Software Rules > Updaters > Google Chrome) is already enabled.
• New Unapproved File Events similar to:

  Computer computer discovered new file c:\windows\systemtemp\chrome_unpacker_beginunzipping...\VERSION_chrome_updater.exe [HASH]. DiscoveredBy[Kernel:Create]

• Block Events similar to:

  File c:\windows\systemtemp\chrome_unpacker_beginunzipping...\VERSION_chrome_updater.exe [HASH] was blocked because it was unapproved.

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

The Process and File Path combination the Chrome Updater is looking for has changed.

Resolution

This issue is being investigated by Engineering (EP-20312), but in the meantime there are multiple options to workaround this issue:

• Approve the Publisher, Google LLC in Rules > Software Rules > Publishers.
• Create a File Creation Control Rule to use while Engineering investigates the issue:
  1. Log in to the Console and navigate to Rules > Software Rules > Custom > Add Custom Rule.
  2.  Use the following details:
     • Rule Name: Temp - Chrome Updater
     • Description: Workaround during EP-20312
     • Status: Enabled
     • Platform: Windows
     • Rule Type: File Creation Control
     • Write Action: Approve as installer
     • Path:

       <Windows>\systemtemp\chrome_*\*chrome_updater.exe
       <Windows>\systemtemp\chrome_*\*chrome_installer.exe
       <Windows>\systemtemp\chrome_*\updatersetup.exe
       <Windows>\systemtemp\chrome_*\qualification_app.exe

     • Process: 

       <ProgramFilesx86>\Google\GoogleUpdater\*\updater.exe

     • User or Group: Local System
     • Policies: Choose relevant Policies
  3. Click Save & Exit

Additional Information

• In some instances the Chrome updates can be managed via GPO and the path of the new files may differ slightly from the above. 
• Using the Saved View, New Files (All) in Reports > Events may assist in confirming expected File Paths.
• File Creation Control Rules require the Agent to observe the Process specified writing files that match the Path specified.
• Existing files will need to either be rewritten or manually issued a Local or Global Approval.