App Control: Multiple Agents Fail To Move To Local Approval When One Is Ineligible

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Moving multiple Agents to Local Approval fails for all when one (or more) selected are either already in Local Approval or are in Low Enforcement.

Environment

• App Control Console: All Supported Versions
• App Control Agent: All Supported Versions

Cause

This issue is being tracked under EP-20310 and will be resolved in a future release of the Server.

Resolution

Currently the workaround for this issue is to use Filters to prevent these types of ineligible machines from showing in the view. Example: Filter > Policy > is not: Local Approval Policy.