App Control: Carbon Black App Control Reporter service start failure
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App Control: Carbon Black App Control Reporter service start failure

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Article ID: 286548

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Not able to start Carbon Black App Control Reporter service because of the following error:
    windows could not start the Carbon black App Control Reporter service on Local Computer.
    Error 1053:The service did not respond to the start or control request in a timely fashion.                                    
  • Starting the service manually trough an elevated command prompt gives the following error: 
    C:\Program Files (x86)\Bit9\Parity Server\Reporter>ParityReporter.exe start
    Cannot start Carbon Black App Control Reporter due to invalid configuration in file User.config

Environment

  • App Control Server: All Versions
  • Windows Server: All Supported Versions

Cause

Corruption over the file User.config.

Resolution

  1. Stop the App Control Server service.
  2. Delete the User.config file in: C:\Users\ServiceAccount\AppData\Local\VMware,_Inc\ParityReporter.exe_Url_VALUE\ServerVersion\
  3. Delete the temporary files in C:\Users\ServiceAccount\AppData\Local\Temp\
  4. Verify the Reporter Service has the correct Log On details.
  5. Start the App Control Server & Reporter services.

Additional Information

Server versions previous to 8.1.10 stored the User.config file in: 
C:\Users\ServiceAccount\AppData\Local\Carbon_Black,_Inc\\ParityReporter.exe_Url_VALUE\ServerVersion\