App Control: How to manually downgrade Windows agents
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App Control: How to manually downgrade Windows agents

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Article ID: 286546

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To downgrade the installed Agent on a Windows endpoint.

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Resolution

Currently it is not possible to downgrade an installation, and a full uninstall and reinstall of the Agent will be required.
  1. Uninstall the existing Agent.
  2. Install the previous version using the Policy Package or the ParityHostAgent.msi file (Unbranded Installer) for the relevant version.

Additional Information