App Control: Console Failure “Something Went Wrong! See the Error Log for More Details”

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Not able to access to Console because of the error "Something went wrong! See the error log for more details.".
• Reinstall of Microsoft Visual C++ redistributable (x86) is not fixing the issue.
• Having the same behavior after performing any change and executing the command IISreset.
• The issue persists after reinstalling the App Control server.
• The following error is thrown after executing the command "C:\Program Files (x86)\Bit9\Parity Console\php\php.exe" -v

The program cann't start because VCRUNTIME140_1.dll is missing from your computer.Try resintalling the program to fix this problem.

• vcruntime140_1.dll is missing from C:\Windows\System32 , you can execute the following CMD command to validate: 

dir C:\Windows\System32\vc*

• the following error can be found in the php_errors logs 

[17-Aug-2021 04:17:23 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'php_sqlsrv.dll' (tried: C:/Program Files (x86)/Bit9/Parity Console/php/ext\php_sqlsrv.dll (The specified module could not be found.), C:/Program Files (x86)/Bit9/Parity Console/php/ext\php_php_sqlsrv.dll.dll (The specified module could not be found.)) in Unknown on line 0
[17-Aug-2021 04:17:23 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function sqlsrv_configure() in C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB\sqlsrv.php:326
Stack trace:
#0 C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB.php(556): DB_sqlsrv->connect(Array, false)
#1 C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB\DataObject.php(2793): DB::connect('sqlsrv://localh...')
#2 C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB\DataObject.php(2420): DB_DataObject->_connect()
#3 C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB\DataObject.php(545): DB_DataObject->table()
#4 C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\DataObjects\Event_priorities_GUI.php(42): DB_DataObject->find()
#5 C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\TableInfo\EventsTableInfo.php(286): DataObjects_Event_priorities_GUI::GetAll()
#6 C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\TableInfo.php(27): EventsTableInfo->setupColumns()
#7 C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\TableInfo in C:\Program Files (x86)\Bit9\Parity Console\WebUI\PEAR\DB\sqlsrv.php on line 326

• Windows Event Viewer show the following error in application

The description for Event ID XX from source PHP-7.2.21 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

php[8884]
PHP Warning: PHP Startup: Unable to load dynamic library 'php_sqlsrv.dll' (tried: C:/Program Files (x86)/Bit9/Parity Console/php/ext\php_sqlsrv.dll (The specified module could not be found.), C:/Program Files (x86)/Bit9/Parity Console/php/ext\php_php_sqlsrv.dll.dll (The specified module could not be found.)) ("C:\Program Files (x86)\Bit9\Parity Console\php\php-cgi.exe")

Environment

• App Control Server: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

• Microsoft Visual C++ redistributable (x64) is missing, corrupted, or needs to be reinstalled.

Resolution

• Both versions (x86 and x64) of Microsoft Visual C++ redistributable latest packages need to be reinstalled. You can download the latest Microsoft Visual C++ install packages from this link.