App Control Console: Unable to view files on computer with applied filters due to error "An error occurred while applying processing your request"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Unable to view files on computer with applied filters due to timeout

Environment

• App Control Console: All Supported Versions

Cause

Query to database ran longer than the default timeout value as the user defined views/filters might be too taxing on a query.

Resolution

If the User-defined Defaults have too many filters, resetting them may resolve the issue:

1. Log in to the Console and navigate to > profile (upper right) > User Settings.
2. From the right-hand menu > Actions > Reset Current Settings.
   Note: This will remove any user-defined filters/views that were setup for that user account
3. Log out of the Console and log back in. 

If the issue still persists, adjust the API_TimeoutS setting.