App Control Console: Unable to view files on computer with applied filters due to error "An error occurred while applying processing your request"
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App Control Console: Unable to view files on computer with applied filters due to error "An error occurred while applying processing your request"

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Article ID: 286524

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Unable to view files on computer with applied filters due to timeout

Environment

  • App Control Console: All Supported Versions

Cause

Query to database ran longer than the default timeout value as the user defined views/filters might be too taxing on a query.

Resolution

If the User-defined Defaults have too many filters, resetting them may resolve the issue:
  1. Log in to the Console and navigate to > profile (upper right) > User Settings.
  2. From the right-hand menu > Actions > Reset Current Settings.
    Note: This will remove any user-defined filters/views that were setup for that user account
  3. Log out of the Console and log back in. 
If the issue still persists, adjust the API_TimeoutS setting.