App Control Console: Agent Diagnostics File Increases Size Each Time It Is Requested Remotely via Console
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App Control Console: Agent Diagnostics File Increases Size Each Time It Is Requested Remotely via Console

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Article ID: 286523

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Agent diagnostics file increases with each request via the Console.
  • Agent diagnostics grows exponentially, causing the upload to be very slow and timeout eventually.

Environment

  • App Control Console: All Supported Versions
  • App Control Agent: All Supported Versions

Cause

Previous Agent Diagnostics files are getting collected with each new request, resulting in an increasingly larger Agent Diagnostics archive.

Resolution

Delete Agent Diagnostics via Console (Remotely):
  1. Login to App Control Console and navigate to Assets > Computers > relevant Computer.
  2. From the Computer Details page > right-hand menu > Other Actions > Delete Diagnostics files on computer > Go.
Delete Agent Diagnostics Locally:
  1. Temporarily disable Tamper Protection.
  2. Delete the diagnostic archive(s) from the relevant directory:
  • Windows: C:\ProgramData\Bit9\Parity Agent\Logs
  • Linux: /srv/bit9/data/Logs
  • Mac: /Library/Application Support/com.bit9.Agent/Logs

Additional Information

  • By default the Agent will delete zipped diagnostics older than 90 days.
  • This max age can be adjusted by adding an Agent Config with the Value (example for 45 days):
    max_age_zipped_diagnostic_file_days=45