Log in to the Console and navigate to: Rules > Policies.
From the right-hand side > Actions > Clear Server Cache
Navigate to: Assets > Computers > select an Agent for testing.
On the Computer Details page > right-hand side > Actions > Change Policy.
Uncheck Automatic > Go.
In a new tab, navigate to: https://ServerAddress/support.php > Diagnostics tab
Click the "Snapshot Server Logs" button to flush the existing logs.
Set the following options:
Logging Duration: 30 Minutes
Debug Level: High
Reporter Log Level: Minimum(default)
Script Debug Level: Verbose
Active Directory Debug Level: Verbose (Available in version 8.9+)
Click Start Logging.
In the tab for the test Agent > right-hand side > Actions > Change Policy: check Automatic > Go.
Take screenshots of the following Console pages:
Settings > System Configuration > General > Screenshot the page
Rules > Policies > Mappings > Screenshot the page
If the AD mapping is based on the machine’s OU > go to Assets > Computers > Select the test Agent > Click on AD Details tab > Screenshot the page
If the AD mapping is based on AD user/group membership: Open "AD Users and Computers" or use a tool like AD Explorer to locate the user/group within the AD tree > Screenshot the page showing the AD path to the user/group
Go back to https://ServerAddress/support.php page > Diagnostics > Stop Logging.
On the right side of the page > under Related Views > Select "Available Log Files" > Save the files with today's date:
AppControlAD-todays-date-time.log
ServerLog-todays-date-time.bt9
From the App C server navigate and copy this file: