App Control: Queries Within Reports > Events Timing Out

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Timeouts when running queries within the Reports > Events page of the App Control Console.

Environment

• App Control Server: 8.1.x - 8.8.x
• Microsoft SQL Server: All Supported Versions

Cause

Additional features & logic added to the Events page increased the demand of the queries executed against the database.

Resolution

This issue was tracked under EP-7872 and has been resolved with the release of Server 8.9.0. Upgrading to the latest version should resolve the issue.

Additional Information

• Increasing the Private Memory limit for IIS is recommended if there are still delays in loading Console pages.
• If the issue persists after upgrading to the latest version of App Control Server please open a case with Support.