%$#The following steps should only be done if recommended by the Carbon Black Support team%$#
Log in to the application server as the Carbon Black Service Account.
Temporarily stop the App Control Server and Reporter services.
Using SQL Server Management Studio execute the following query:
use das;
SELECT name, value FROM dbo.shepherd_configs WHERE name in ('ParityServerVersion', 'ActivationState', 'ActivationVerified', 'ActivationKey', 'ParityCenterSIDHash', 'ReporterConnectivityError');
Note the current ParityCenterSIDHash, then click New Query and execute the following:
use das;
exec dbo.RegenerateParityCenterKey;
Confirm the ParityCenterSIDHash has changed by executing the query from Step 3 again.
Using an administrative command prompt issue the command:
iisreset
Start the App Control Server and Reporter services.