App Control: SRS "Authentication Error. Please make sure your Parity Server is activated" Error When Attempting To Activate SRS Options

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• "Authentication Error. Please make sure your Parity Server is activated" error after entering Activation Key and Server ID in https://services.bit9.com site when clicking SRS "Options" button in App Control UI.
• "ERROR TaskExecuter - Cb Threat Intel task - Cb Reputation Service - Your account has been suspended. Please contact Carbon Black Customer Support." shows in reporter.log file.
• SRS Activation Key shows as activated in the App Control UI.

Environment

• App Control Server: All Supported Versions

Cause

SRS Activation Key expired on the backend.

Resolution

1. Log in to the Console and navigate to: System Configuration > Licensing.
2. Note the current Reputation Key and then click Deactivate.
3. Follow the steps here to reset the Server SID.
   • Note: If an Agent is installed Tamper Protection may need to be temporarily disabled.
4. Log in to the Console and navigate to System Configuration > Licensing.
5. Add the Reputation Key from Step 2 back in.
6. Click View & Agree to the terms.
7. Click the Verify Activation option.