Endpoint Standard: Linux Sensor Communication Issues

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Sensor unable to check into console
• Missing device information
• Partial sensor installation

Environment

• Endpoint Standard: All supported versions
• Linux: All Supported Versions

Cause

There may be instances where the CB Defense Linux agent is no longer checking into the console.

Resolution

The following commands will force check-in: 

1. sudo kill -SIGUSR1 $(pidof cbagentd) 

You can also restart the daemon with the commands below: 

1. systemctl start cbagentd 
2. systemctl stop cbagentd 

Additional Information

If the above steps do not resolve the issue, please open a support case https://community.carbonblack.com/t5/Getting-Started-in-Your-Support/How-To-Open-a-Support-Case-In-the-Community/gpm-p/42159