CB Protection: Agent version on endpoint is upgraded but in console it is still showing older version

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Agent version on endpoint is upgraded but in console it is still showing older version

Environment

• CB Protection All Versions

Cause

• This can be due to no reboot or service restart.

Resolution

•  If reboot is possible then reboot the machine and check if issue is resolved or not.
• Otherwise Go to computer detail page of upgraded computer CB Protection web console, then click on "Other Actions" and select restart service.
• After a few minutes verify the version in the CBP console.