Carbon Black Cloud: Pending Install for a user cannot be deleted if same user has an active sensor
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Carbon Black Cloud: Pending Install for a user cannot be deleted if same user has an active sensor
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Article ID: 286316
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Updated On: 12-15-2023
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
If there is a Pending Install for a user and an Active Sensor for the same user (i.e. same E-mail ID is used for both sensors), then it is not possible to delete the "Pending Install" entry from UI
When deleting the "Pending Install" entry, it fails with the error:
Deletion failed - Only pending invitations can be deleted.
In the HAR file, the delete call for "Pending Install" endpoint failed with an HTTP Status 400 and message:
"message": "Owner xyz@xyz.com has active devices"
Environment
Carbon Black Cloud Console: November 2020 (0.60.0)
Cause
This is a known issue with the November '20 (0.60.0) Console Release
Resolution
This has been resolved since the 0.66.0 console release in May 2021 (see DSER-29041 in the console release notes)
Additional Information
If similar errors are faced, please contact Carbon Black support and collect a HAR capture while recreating the issue.