Does Carbon Black Support assist in Incident Response?

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black App Control
• Carbon Black EDR
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

Can Carbon Black Support help when performing incident response investigations?

Environment

• All Products: All Supported Versions
  • Carbon Black Cloud
  • App Control
  • EDR

Resolution

• No, incident response investigation is not available through Carbon Black
• Carbon Black has partners that can be contacted if in need of IR assistance

Additional Information

• Support may assist in determining if the tool failed to identify or block an issue, but will not assist in finding and removing attacks
• IR Partner