Does Carbon Black Support assist in Incident Response?
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Article ID: 286304
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Updated On:
Products
Carbon Black Cloud Endpoint Standard
Carbon Black App Control
Carbon Black EDR
Carbon Black Cloud Enterprise EDR
Issue/Introduction
Can Carbon Black Support help when performing incident response investigations?
Environment
- All Products: All Supported Versions
- Carbon Black Cloud
- App Control
- EDR
Resolution
- No, incident response investigation is not available through Carbon Black
- Carbon Black has partners that can be contacted if in need of IR assistance
Additional Information
- Support may assist in determining if the tool failed to identify or block an issue, but will not assist in finding and removing attacks
- IR Partner
Feedback
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Yes
thumb_down
No