Does Carbon Black Support assist in Incident Response?
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Does Carbon Black Support assist in Incident Response?

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Article ID: 286304

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Updated On:

Products

Carbon Black Cloud Endpoint Standard Carbon Black App Control Carbon Black EDR Carbon Black Cloud Enterprise EDR

Issue/Introduction

Can Carbon Black Support help when performing incident response investigations?

Environment

  • All Products: All Supported Versions
    • Carbon Black Cloud
    • App Control
    • EDR

Resolution

  • No, incident response investigation is not available through Carbon Black
  • Carbon Black has partners that can be contacted if in need of IR assistance

Additional Information

  • Support may assist in determining if the tool failed to identify or block an issue, but will not assist in finding and removing attacks
  • IR Partner