All Products: Does Carbon Black Support assist in Incident Response?
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All Products: Does Carbon Black Support assist in Incident Response?

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Article ID: 286304

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Can Carbon Black Support help when performing incident response investigations?

Environment

  • All Products: All Supported Versions
    • Carbon Black Cloud
    • App Control
    • EDR

Resolution

  • No, incident response investigation is not available through Carbon Black
  • Carbon Black has many partners that can be contacted if in need of IR assistance:¬†https://www.vmware.com/partners/work-with-partners/incident-response-and-managed-security-service-providers.html
  • Users can also post to the Threat Research space to discuss incidents with other UEX users

Additional Information

  • Support may assist in determining if the tool failed to identify or block an issue, but will not assist in finding and removing attacks
  • How to locate an IR partner