Endpoint Standard: Is it Possible to Cancel a Malware Removal Request?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Can a malware removal request be canceled? 

Environment

• Carbon Black Cloud (Formerly PSC) Backend: All Versions
• Endpoint Standard (Formerly PSC) Sensor: 3.2.x and Higher

Resolution

• No, a malware removal request cannot be cancelled
• If the file hash is company approved, the malware removal option will not delete the file for any machines which had not yet received the removal request

Additional Information

If an option to cancel an accidental malware removal request should be added to the Carbon Black Cloud console in future, please share this feedback through Voice of the Customer.