Endpoint Standard: Is it Possible to Cancel a Malware Removal Request?
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Article ID: 286297
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Can a malware removal request be canceled?
Environment
Carbon Black Cloud (Formerly PSC) Backend: All Versions
Endpoint Standard (Formerly PSC) Sensor: 3.2.x and Higher
Resolution
No, a malware removal request cannot be cancelled
If the file hash is company approved, the malware removal option will not delete the file for any machines which had not yet received the removal request
Additional Information
If an option to cancel an accidental malware removal request should be added to the Carbon Black Cloud console in future, please share this feedback through Voice of the Customer.