Partner Process: Where can Partners go for issues related to the Cloud Partner Navigator (CPN)?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Where can Partners ask questions/raise issues related to Subscriptions/Subscription process?

Environment

• Carbon Black Cloud: All Versions
• VMware: Cloud Partner Navigator

Resolution

• If the issue is being faced on the CPN specifically, such as errors filling in the subscription, support options can be found here.
• If the issue occurs after a subscription has been completed and a follow-up is needed, it is recommended for the partner to reach out to their account team for assistance with the subscription/order.
• If the partner is unsure of who to contact on the account team, the partner can contact the Partner Connect team via [email protected].

Additional Information

Further guidance for the CPN can be found here: https://docs.vmware.com/en/VMware-Cloud-Partner-Navigator/index.html