How Can An Existing Carbon Black Cloud Org Be Renamed?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

How can an existing org name change?

Environment

• Carbon Black Cloud Web Console: All Versions
• Carbon Black Endpoint Standard: All Supported Versions
• Carbon Black Cloud Audit and Remediation: All Supported Versions
• Carbon Black Cloud Enterprise EDR: All Supported Versions
• Carbon Black Cloud Endpoint Enterprise: All Supported Versions

Resolution

At this time the only way to rename a Carbon Black Cloud Organization is to open a non-technical Support case (Product Entitlements/Contracts Related) and our GCA Team will assist with your request.

The GCA team needs the following information for these requests:

• Original OrgID and Org Key?
• Original Org Name?
• New Org Name?
• Why the change is being requested?

Additional Information

• Orgs are identified by an ID on the Backend and Org Name is merely a text label with no other impact