App Control: App Control Server not able to import a new license
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Article ID: 286241
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
After restarting the App Control Server service, the App Control Server is not able to import a new license file (license.lic) located in C:\Program Files (x86)\Bit9\Parity Server.
Environment
App Control Server: All Versions
Cause
Lack of local administrator permissions for the App Control Server's service account.
Resolution
Please ensure the App Control Server's Service account has the following grants:
Local Administrative Privileges
Press the Win + R keys on your keyboard to open Run, enter the command compmgmt.msc, and then press Enter,
Navigate to "Local Users and Groups" select "Groups" and do double click on "Administrators" group
Click on the add button and look for App Control Server's Service account.
Local Security Policy made sure the service account account has "Logon as Service" and "Logon as Batch"
Press the Win + R keys on your keyboard to open Run, enter the command secpol.msc
Navigate to Local Policies > User Rights Assignment
Add the App Control Server's Service account in "Logon as Service" and "Logon as Batch"
After adding the grants open an Administrator CMD prompt and enter the below command: