Generate Agent Dump Files Using Procdump

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to create a memory dump file for the Agent using ProcDump.

Environment

• App Control Agent: All Supported Versions
• Microsoft Windows: Vista and higher.
• Microsoft Windows: Server 2008 and higher.
• ProcDump: Any Version

Resolution

1. Download ProcDump from Microsoft and extract it on the endpoint (Ex: C:\Dumps\)
2. Use an administrative command prompt to temporarily disable Tamper Protection:

   cd "C:\Program Files (x86)\Bit9\Parity Agent"
   dascli password <your global or CLI password without the breaks>
   dascli tamperprotect 0

3. Configure ProcDump to monitor for the Agent service to crash:

   cd "C:\Dumps"
   procdump.exe -e -ma -w parity.exe

4. This window must remain open at all times, otherwise ProcDump will stop monitoring the Agent service.
5. Recreate the issue.
6. After parity.exe crashes a dump should be generated in C:\Dumps\
7. Zip the dump and provide to Support.

Additional Information