Carbon Black Cloud: How Long Does It Take for a Sensor to Upgrade After It’s Requested?
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Carbon Black Cloud: How Long Does It Take for a Sensor to Upgrade After It’s Requested?

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Article ID: 286213

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

How Long Does It Take for a Sensor to Upgrade After It’s Requested?

Environment

  • Carbon Black Cloud Sensor: All Versions
  • Carbon Black Cloud Console: All Versions

Resolution

Sensors 3.7+
Depending on how many sensors were requested , the sensor will upgrade at the next check-in (occurs every minute).

Sensors 3.6 and below
Sensor upgrades performed from the console can take up to four (4) hours to complete. The time is randomly set by the sensor. If more control for the upgrade is needed, please update through another method such as SCCM or GPO.

Additional Information

More information on updating the sensor can be found in the User Guide.